Safety and Standards
Our flight crews are hired based on their technical ability, regulatory knowledge, social skill and problem solving abilities. There are also no contract pilots at ACI. All of our flight crews are full time employees with our operation and your satisfaction as their number one goal. Each crewmember lives locally near our home base in San Luis Obispo, CA and knows each other well. Most crew members have friendships that extend well beyond the cockpit, an important detail that should not be overlooked. ARG/US International, the worldwide leader in safety audits for charter operators, recognized the importance of this and awarded us with it’s distinguished “Model Pilot Hiring Program” in 2007.
Our Training Program
In addition to a comprehensive in-house training program, all ACI flight crews also attend FlightSafety International regularly. FlightSafety is recognized as a world leader in flight instruction and advanced simulation technology. Their multi-million dollar flight simulators allow our pilots to train for and actually experience extraordinary and isolated situations in a unique learning environment. You can be confident that our crews will respond to both the routine and unexpected with the highest level of precision, skill, and confidence.
Our Flight Operations Department
ACI sets the standard as one of only a few companies in the United States that utilize FAA Licensed Dispatchers to manage and schedule its flight operations. This means that in addition to their exceptional customer service skills, our flight operations staff also possesses an in-depth knowledge of meteorology, flight planning, local & international regulations, and aircraft performance.
All Dispatchers report to the Chief Pilot and communicate directly with crewmembers regarding the details of each operation. They are also equipped with the most powerful scheduling, flight tracking and weather software available. This allows them to monitor each flight as it progresses and coordinate ground transportation along with any other services you may require.
Safety & Quality Management System
ACI is committed to a strong Safety and Quality Management System (SQMS) that provides a thorough and systematic approach to improving safety and quality throughout the organization. Our Director of Safety and Compliance works closely with the Director of Operations to coordinate numerous audits and reviews of every aspect of ACI’s operation from its flight operations procedures down to which direction the snacks should face inside the aircraft drawers.
We also provide our employees with a quick and easily accessible electronic reporting system that yields input and suggestions from all levels and departments within the organization. This information is then combined with the results of our recurring audit process to make informed and well structured decisions that ensure our customers are provided with the highest levels of safety, quality, and customer service.
Our FAA Part 145 Certified Repair Station
Many organizations hire their own mechanics, but ACI takes its maintenance to the next level by owning and operating its own FAA Certified Repair Station. All of our technicians are thoroughly trained in accordance with our approved program and are equipped with a wide range of specialized tools and diagnostic equipment. Having direct control of and access to these resources allows ACI to offer greater levels of dispatch reliability while providing you with the confidence that our aircraft are maintained to the highest standards.