ACI Jet's COVID-19 (Coronavirus) Response Plan
FBO Response to COVID-19
Services Affected: Aircraft Fueling | Executive Passenger Terminals | Crew Flight Planning Resources
Although private aviation by its nature has a much lower risk profile than airline travel, we are still taking every possible precaution to mitigate the spread of the virus. The following are just a few examples of the measures taken and we will continue to comply with all necessary precautions as advised by local and national health officials.
What We’re Doing for Your Safety, and Ours
Contact info@acijet.com for more information.
Services Affected: Aircraft Fueling | Executive Passenger Terminals | Crew Flight Planning Resources
Although private aviation by its nature has a much lower risk profile than airline travel, we are still taking every possible precaution to mitigate the spread of the virus. The following are just a few examples of the measures taken and we will continue to comply with all necessary precautions as advised by local and national health officials.
What We’re Doing for Your Safety, and Ours
- All ACI Jet facilities are being thoroughly cleaned on a frequent basis with disinfectant products that are EPA-approved and effective at killing COVID-19, an "enveloped virus," as well as other more difficult to kill "non-enveloped" viruses. High traffic areas and surfaces are disinfected even more often.
- Our team has been provided with access to the latest information and everyone is adhering to CDC recommended guidelines (social distancing, frequent handwashing, etc.) to the greatest extent possible. You can still count on the same warm and caring service, but please understand that our team has been instructed to avoid handshakes and any unnecessary contact.
- We are actively implementing work from home policies for personnel who do not need to be physically present to perform their work. (This greatly reduces risks for both the employee working at home and our team / customers in our facilities.)
- We provided our team with expanded access to paid time off and flexibility under our attendance policy so that everyone is encouraged and supported to stay home if they are not feeling well.
- We would also like to ensure our customers are adhering to our policies and respectfully request if you feel sick to inform our team in advance so we can work with you to properly meet your needs. This will help to ensure everyone’s safety during these challenging times.
- All SNA employees are currently required to wear face coverings. At our Central Coast, California locations, face coverings for employees are voluntary, yet encouraged.
- At all locations, face coverings for customers are available by request.
- Hours of operations have been limited to allow for ample time before/after business hours to sanitize all exposed surfaces. View each location’s webpage for current hours. (KSBP | KSNA | KPRB)
- Valet services at KSNA will be temporarily restricted to limit exposure to passenger vehicles.
Contact info@acijet.com for more information.
MRO Response to COVID-19
Services Affected: Maintenance, Repair & Overhaul | AOG Maintenance | Avionics | Inspections | Interiors | Bombardier Parts & ASF
Although private aviation by its nature has a much lower risk profile than airline travel, we are still taking every possible precaution to mitigate the spread of the virus. The following are just a few examples of the measures taken and we will continue to comply with all necessary precautions as advised by local and national health officials.
What We’re Doing for Your Safety, and Ours
Contact service@acijet.com for more information.
Services Affected: Maintenance, Repair & Overhaul | AOG Maintenance | Avionics | Inspections | Interiors | Bombardier Parts & ASF
Although private aviation by its nature has a much lower risk profile than airline travel, we are still taking every possible precaution to mitigate the spread of the virus. The following are just a few examples of the measures taken and we will continue to comply with all necessary precautions as advised by local and national health officials.
What We’re Doing for Your Safety, and Ours
- All ACI Jet facilities are being thoroughly cleaned on a frequent basis with disinfectant products that are EPA-approved and effective at killing COVID-19, an “enveloped virus,” as well as other more difficult to kill “non-enveloped” viruses. High traffic areas and surfaces are disinfected even more often.
- All customer aircraft at our MRO facility are being disinfected with products that are EPA-approved and effective at killing COVID-19 both upon arrival and again before departure.
- Our team has been provided with access to the latest information and everyone is adhering to CDC recommended guidelines (social distancing, frequent handwashing, etc.) to the greatest extent possible. You can still count on the same warm and caring service, but please understand that our team has been instructed to avoid handshakes and any unnecessary contact.
- We are actively implementing work from home policies for personnel who do not need to be physically present to perform their work. (This greatly reduces risks for both the employee working at home and our team / customers in our facilities.).
- We provided our team with expanded access to paid time off and flexibility under our attendance policy so that everyone is encouraged and supported to stay home if they are not feeling well.
- We would also like to ensure our customers are adhering to our policies and respectfully request if you feel sick to inform our team in advance so we can work with you to properly meet your needs. This will help to ensure everyone’s safety during these challenging times.
Contact service@acijet.com for more information.
Flight Operations Response to COVID-19
Services Affected: Private Jet Charter | Aircraft Management
ACI Jet Flight Operations is working diligently to protect our employees and our customers from exposure to SARS-CoV-2. Below are some of the steps we’re taking to ensure the safety and health of our coworkers and clients:
Keeping Our Aircraft Virus-Free
Contact dispatch@acijet.com for more detailed information regarding all of the points above.
We’re monitoring the COVID-19 situation closely so that we can continue to provide critical transportation services to our clients, and keep everyone healthy in process. Any future guidance from government agencies will be reviewed carefully and implemented in a timely and intelligent manner.
Services Affected: Private Jet Charter | Aircraft Management
ACI Jet Flight Operations is working diligently to protect our employees and our customers from exposure to SARS-CoV-2. Below are some of the steps we’re taking to ensure the safety and health of our coworkers and clients:
Keeping Our Aircraft Virus-Free
Using CDC/EPA approved products, aircraft are disinfected by our flight crews before and after each flight rather than outside vendors to limit exposure to aircraft. More rigorous deep cleaning and disinfecting of the aircraft occurs upon return to home base or anytime deemed necessary.
Changes to Our Aircraft StockSanitization supplies and N95 masks, available to flight crews and passengers, are now standard stock aboard all ACI Jet flights. Self-service snacks and publications have been removed and are available by request, and shared access towels have been replaced with disposable products.
Crewmember PoliciesCrew members are required to notify dispatch immediately if experiencing any symptoms described in our updated “fitness for duty” guidelines. Temperature readings must be taken twice daily.
While on duty, crew members will wear a mask and gloves (or readily use hand sanitizer) while in public spaces, wash their hands regularly using the twenty second rule and maintain social distancing.
On layovers, ACI Jet crewmembers will avoid public or shared transportation where feasible, avoid public spaces, and continually monitor their status in regard to fitness for duty guidelines.
What Passengers Can ExpectFor every flight, any COVID-19 related restrictions or requirements will be reviewed and discussed with passengers, and passengers will be required to complete and submit a “COVID-19 Passenger Wellness Decree” prior to every flight.
While crew members will cease shaking hands and physically touching passenger IDs, where able, a gloved crew member will load passenger luggage to prevent FBO staff members from touching luggage. Part of the passenger safety briefing will include information on where to locate PPE and hand sanitizer.
During the FlightWhile passenger requests will be met with the same level of eagerness and can-do attitude, when possible, expect limited crew interaction. Pilots and cabin servers will respect clients’ space and abide by social distancing guidelines.
Unless specifically requested, shared trays of food will not be offered.
Passenger rental vehicles will be cleaned and disinfected at the request of ACI Jet dispatch prior to the arrival of a flight, and baggage will be loaded by a gloved crew member.
*Who to Contact for More InformationContact dispatch@acijet.com for more detailed information regarding all of the points above.
We’re monitoring the COVID-19 situation closely so that we can continue to provide critical transportation services to our clients, and keep everyone healthy in process. Any future guidance from government agencies will be reviewed carefully and implemented in a timely and intelligent manner.
