ACI Jet MRO Enhances Customer Experience with New Recruits, Advanced Automation

ACI JetNewsroom

SAN LUIS OBISPO, California (June 26, 2024) — ACI Jet, a Bombardier Authorized Service Facility (ASF) and renowned FAA Part 145 Repair Station, is proud to announce significant advancements in their quoting process to deliver faster and more precise estimates for their customers. Responding to valuable customer feedback, ACI Jet has invested in additional resources and technology to ensure timely and accurate service quotes.

The move aims to not only ensure we’re delivering for our existing customers, but to re-engage customers who previously faced challenges in obtaining service estimates promptly. “We’ve listened, and we’re responding,” said Dave Jensen, SVP of Aircraft Maintenance. “Our growing customer base comes to ACI Jet with the expectation of top-tier, right-the-first-time service. However, we acknowledge that we haven’t always been as swift in delivering estimates as we would like. In the fast-paced world of business aviation, timeliness is crucial. After closely examining areas for improvement, we decided on a two-pronged approach; adding highly qualified resources, coupled with new technology providing enhanced automation.”

New Team MembersImage
With more than 15 years of experience quoting Bombardier and Citation maintenance, inspections, avionics and interiors, and experience providing these services under a Bombardier Authorized Service Facility (ASF), Sebastien Joncas joins ACI Jet as a dedicated project estimator. Mr. Joncas’ role focuses on building detailed service estimates while optimizing the Repair Station’s schedule. Sebastien’s primary goal is to ensure the customer is receiving timely communication and accurate proposals during the quoting process.
As the newest Project Manager to join ACI Jet’s team, Michael Morin will ensure the highest level of service continues once the proposal is signed and we begin preparing for your visit. He will ensure seamless communication with customers and team members in order to fulfill customer expectations, and see all projects to completion. Mr. Morin is an Air Force veteran with significant aircraft maintenance management experience.

Enhanced Automation and Resources
ACI Jet has also introduced new custom-designed technology to improve quote tracking, automation, and communication for maintenance planners. These enhancements ensure customer requests for quotes are reviewed and assembled accurately and timely–in some cases delivered the same day. Additionally, the company has committed to expanding upon their scheduling system resources for enhanced customer experience by upgrading to Corridor’s ServiceEdge™ communications platform. A redesigned proposal template has also been implemented, presenting high-level project details to principals and detailing specific task requirements for planners in a streamlined, easy-to-read format.

The ultimate goal behind these initiatives is to establish quote speed and accuracy as the new standard at ACI Jet. “Our commitment is to make rapid and precise quoting the new norm,” Jensen emphasized.

About ACI Jet MRO
Flight crew efficiency, productivity, safety, and personal comfort reign supreme when operational conditions demand peak performance. We also operate aircraft, so can make confident and informed investment recommendations to jet owners and operators for the front and the back of the aircraft. For flight crew and passenger comfort and efficiency, communications and connectivity, major inspections and repairs on the West Coast, there’s only ACI Jet. Modernize your aircraft and maximize your experience–all while minimizing your downtime.™ ACI Jet is a Bombardier Authorized Service Facility (ASF) with capabilities for light/line maintenance on Challenger* aircraft and certain Global* aircraft. Learn more at

*Trademarks of Bombardier Inc. or its subsidiaries.